THE HIDDEN LINK: HOW ORGANIZATIONAL CITIZENSHIP BEHAVIOR MEDIATES COMPETENCE, JOB SATISFACTION, AND WORK DISCIPLINE IN BOOSTING EMPLOYEE PERFORMANCEPages 165-173
Abstract
This study aims to analyze the role of OCB on the influence of competence, job satisfaction, work discipline on employee performance through a systematic literature review approach. This study evaluated literature from various scientific databases, such as Google Scholar, published between 2020 and 2024. The search with an empirical focus on the variables studied. This analysis also used VosViewer software. The findings of the thematic analysis show the influence between competence, job satisfaction, work discipline and the mediating influence of OCB on employee performance. In addition to improving performance, OCB fosters an atmosphere that is flexible enough to adjust to organizational developments and conditions. This paper provides a theoretical contribution by compiling a comprehensive conceptual framework and offering practical insights for organizations that want to build strategies to improve employee performance in organizations.
Keywords:
Competency,
Job Satisfaction,
Work Discipline,
OCB,
Employee Performance.
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Moh Abdul Rohman, 
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