‘PRODUCQUAL’- A FRAMEWORK FOR BRIDGING QUALITY GAPS ACROSS PRODUCT LIFE CYCLEPages 128-135
Abstract
A conceptual model ‘ProducQual’ is presented to explore the potential quality gaps for any physical product across its product life cycle. The six different quality gaps across different stages of the product life cycle are explored, with the probable reasons for the various quality gaps. A framework consisting of various quality tools and techniques to bridge the various quality gaps also is presented. With the various interactive approaches discussed in this article, the best balance between the manufacturer's constraints and overall customers satisfaction can be attained.
Keywords:
Product Quality,
Product Life Cycle,
Quality Gap Analysis,
Customer Satisfaction,
Manufacturer Constraints,
Quality Function Deployment,
Linear Programming,
Multi-Criteria Decision Making.
|
Duraivelu Kannan, 
PDF 